Products · Aksutra SamvadAn office that answers,
on every channel people already use.
Aksutra Samvad is an AI office for public representatives, government departments and any organisation that serves people at scale — on WhatsApp, your website, Telegram, email, SMS or your own app. It listens in the languages people speak, turns every request into a tracked case, routes it to the right desk, and keeps the person informed until it is resolved. It runs on Aksutra's own system, hosted by us or on your own infrastructure.
Any channel · Indian languages · Any organisation
The problem it solvesMost requests are not refused. They are lost.
A message on a personal phone, a call nobody logged, a letter in a pile. Most people who never hear back were not turned away — their request simply had nowhere to go. Samvad gives every request a place: a case number, an owner, a deadline and a record. The people you serve get an answer and a way to follow up. Your office gets a clear view of what is open, what is overdue and what has been done.
Every request counted. Every reply on record.
How a request travelsFrom the first message to a closed case.
Heard
People write or speak on the channel they already use — WhatsApp, your website, Telegram, email or SMS — in Hindi, English or their regional language. No new app, no form to fill.
Registered
Each request becomes a case with its own number, category and location, confirmed back to the person straight away.
Routed
The case goes to the right department or officer, with a deadline your office sets.
Followed up
Reminders go out before deadlines slip. Overdue cases are escalated, not forgotten.
Resolved and reported back
The person is told when the work is done, and asked how it went.
Seen as a whole
Your dashboard shows every case by ward, department and issue — what is open, what is closed, and where attention is needed.
What the office can doOne number. A complete office behind it.
Samvad is configured for each office. These are the parts most deployments use; each can be switched on when your team is ready for it.
Case management with deadlines
Every request tracked from registration to closure, with an owner, a deadline and a complete history.
Department routing
Cases reach the right desk automatically, and escalate when a deadline is missed.
Many languages, typed or spoken
Replies in the language and script the person used. Voice notes are understood as well as text.
Answers from official sources
Questions on schemes, services and procedures are answered from your approved documents — and the agent says so when it does not know.
Broadcasts with an approval gate
Announcements to everyone, or to one ward or group. Nothing is sent without your explicit approval.
Surveys and sentiment
Ask the people you serve, ward by ward, and see what matters to them in numbers you can act on.
Daily briefings
A morning summary for the head of office: new cases, overdue work and the day's schedule.
Appointments and visits
Requests for meetings collected, confirmed and scheduled — without rounds of phone calls.
Deployed where you need itEvery channel. Your choice of infrastructure.
People reach an organisation in many ways. Samvad answers on all of them with one set of cases and records, and runs wherever your data is required to live.
- Website chat
- Telegram
- Discord
- SMS
- Your mobile and web apps
- Kiosks and devices
Hosted by Aksutra
The fastest start: we run and monitor Samvad for you, with your data kept separate from every other client's.
In your cloud
Deployed into your own cloud account and container platform, under your organisation's controls.
On your own servers
For data that must stay inside your organisation or within India: installed on-premises and supported by us.
Security and data
Your data stays in our system.
Samvad is not assembled from third-party chatbot tools. It runs on Aksutra's own system, behind a security layer we designed, built and operate ourselves.
No third-party agent platforms
Conversations, cases and records are held in Aksutra's system — not in an outside chatbot builder or agent platform.
Access by role, every action logged
Staff see only what their role requires, and the system records who did what, and when.
Sensitive fields encrypted
Personal details that need protecting are encrypted where they are stored, not only in transit.
Data minimisation you control
Choose whether conversation text is stored, visible only to your office, or not stored at all.
Consent and opt-out
Consent is recorded, and a request to stop receiving messages is honoured automatically.
Models see only what a reply needs
Language models receive only the text required for a response, from providers whose API terms exclude training on your data.
Beyond public officesBuilt for anyone who serves many people.
Samvad began with the needs of public offices. The same system serves any organisation that receives more requests than its people can answer by hand.
Public representatives
Constituency offices of MPs, MLAs and local representatives.
Government departments
Grievances, service requests and scheme information, at district and state level.
Municipal bodies
Water, roads, sanitation and civic complaints, routed ward by ward.
Hospitals and clinics
Appointments, reports and visiting information — administrative work only.
Universities and schools
Admissions, examinations and student services.
Cooperatives and agriculture
Prices, schemes and member services for farmers and producers.
Banks, insurers and utilities
Service requests and status updates for large customer bases.
High-volume businesses
Customer service that follows every case to closure.
One office behind every channel: the same cases, the same records, wherever people reach you.
Why AksutraFewer promises. More records.
Our own system
We built the system Samvad runs on. When something needs to change, we change it — without waiting on another platform's roadmap.
Accuracy before scale
Answers come from your approved documents. When the agent is unsure, it hands over to a person instead of guessing.
Your office stays in charge
Nothing is broadcast without approval, and any conversation can be taken over by your staff at any point.
Reports you can defend
The figures on your dashboard are counts of real cases, not projections. We do not sell numbers we cannot show.
An office is judged by what it does with a request. Samvad makes sure every one is on record.
How deployment worksBriefing
We learn how your office works today: the requests you receive, the departments involved, the languages people use.
Configuration
Categories, routing, deadlines, approved documents and tone of voice — set with your team.
Pilot
A limited launch in one office, ward or service, measured against outcomes agreed in advance.
Rollout
A wider launch once the pilot meets its targets, with your staff trained on the dashboard.
Ongoing support
Monitoring, updates and a named contact at Aksutra for as long as Samvad runs.
Request a briefingTell us about your office.
A short description is enough. We reply personally and, if Samvad is the right fit, arrange a briefing with your team.
EngagementsEvery deployment is covered by a written agreement, including what data is kept, where, and for how long. We do not claim certifications we do not hold, and we are glad to walk your team through exactly how Samvad handles data.